Why Use the EAP?
Professional, confidential support for life's challenges—available whenever you need it.
Your privacy is protected. EAP services are completely confidential and separate from your employment records.
Support is available around the clock, every day of the year. Crisis support is always just a phone call away.
The Universal Group covers the full cost of EAP services. You and your immediate family can access support at no charge.
Services We Offer
Comprehensive support across all areas of your life.
- • Anxiety & depression support
- • Stress management
- • Grief & loss counseling
- • Trauma support
- • Couples counseling
- • Parenting support
- • Family conflict resolution
- • Divorce & separation
- • Debt management
- • Budgeting assistance
- • Retirement planning
- • Financial crisis support
- • Career counseling
- • Work stress management
- • Time management coaching
- • Workplace conflict resolution
How to Access the EAP
Getting help is simple and confidential.
Call or Visit Online
Contact the EAP hotline at 1-844-671-3327
Have your Employee ID ready and mention you're with Universal Group
Get Matched
You'll be connected with a qualified counselor who specializes in your area of need.
Start Your Journey
Begin your sessions (phone, video, or in-person) and take the first step toward wellness.
Important to Know
- • You and your immediate family members are eligible
- • Up to 3 counseling sessions per issue per year, at no cost
- • Services available in English and French
- • No referral needed—you can self-refer at any time
- • Your employer will never know you used the EAP unless you choose to disclose it
Help Us Improve
Your anonymous feedback helps us enhance our EAP resources and better support our employees.
Share Your Experience
What Others Are Saying
Based on 2 responses
Ready to Get Support?
Don't wait until a small problem becomes a big one. Reach out today.
Note: EAP enrollment is not automatic. If you need access to EAP services and haven't enrolled yet, please request access using the form below.
1-844-671-3327
Available 24/7, 365 days a year
Mention you're with Universal Group + have your Employee ID ready
Access resources and book appointments online